For better and faster handling of related issues, please contact our customer support team as soon as possible and provide relevant information: 1. order number or proof of purchase 2. photo or video of the exact location and severity of the damage to the product 3. the serial number of the machine on the back of the product Upon receipt of this information, we will contact you as soon as possible and take appropriate measures to solve the problem.

In order to deal with the related problems better and faster, please contact our customer support team as soon as possible and provide the related information:
1. Order number or proof of purchase
2. Photos or videos of the inability to power on or damaged plugs
3. Provide the serial number of the machine on the back of the product Once we receive this information, we will contact you as soon as possible and assess whether you need a replacement or refund.

New refrigerator due to a long time sealing, air circulation does not lead to the internal odor, which is the refrigerator material itself taste.HCK refrigerator liner using food-grade environmentally friendly materials, are through the German LFGB and the United States NSF authoritative certification, please rest assured that the use of. It is recommended to open the door of the refrigerator before use to dissipate the odor, and the odor will be accelerated after the power is turned on and cooled.

First, confirm that your cooling settings are correct. If your unit has a temperature control knob, the larger number indicates colder settings. The most common cause is the door not closing properly. Check the door seal on the unit to see if it is closing properly. If the door seal closes properly, place a dollar bill between the door seal and refrigerator. Close the door and pull the dollar bill out.

If the dollar bill pulls out easily, this may mean either your unit is not level or your hinges are loose. If it still doesn't solve your problem, please contact the HCK customer support team and we will find a solution for you based on the information you provide.

First, confirm that your settings of your freezer are correct. The most common cause of frost buildup I freezers is the frequency of the door being opened. This causes fresh air to circulate into the unit, causeing more humidity. Check both the door seals to make sure there is no air leaking out.

During use, if you are constantly in a high humidity environment or if you don't care for it properly, it can cause mold to develop on your shelves.HCK will provide detailed use and care guides to help you properly use and care for your refrigerator's solid wood shelves. These guides will include how to maintain proper humidity levels and ways to clean solid wood shelves to prevent mold problems from recurring.

Normal refrigerator sounds include gurgling of refrigerant, humming of the compressor, bang of the ice breaking off the evaporator, clicking of the ice maker, buzzing of the fan motors and slushing of the defrost water.

 If it still doesn't solve your problem, please contact the HCK customer support team and we will find a solution for you based on the information you provide.

When a refrigerator is in normal cooling operation, it transfers heat from the inside through the condensers on both sides. This is a normal physical process of heat exchange designed to keep the inside of the refrigerator at a low temperature. Therefore, it is a normal phenomenon for the surface of the refrigerator case to appear hot.Normally, the temperature of the refrigerator case surface will be about 10-15°C higher than the ambient temperature. Especially in summer when the temperature is high, you may feel the heating of the refrigerator case more obviously.

Once the cooling temperature reaches the preset temperature, the temperature of the case surface will gradually decrease, which is a normal working process.This is not a quality issue and will not affect the normal use of the refrigerator in any way. Please feel free to continue to use it and follow the usage and maintenance guidelines provided by us to ensure its performance and longevity.

When your refrigerator door is not closing properly, you can try using a hair dryer to soften the door seal. Set the hair dryer on the proper temperature and wind speed setting and blow on the door seal. The proper blowing time will change the door seal to a degree that will improve the door's closure for subsequent use. If this still does not solve your problem, please contact the HCK customer support team and we will find a solution for you based on the information you provide.

In order to deal with the related problems better and faster, please contact our customer support team as soon as possible and provide the related information:
1. Order number or proof of purchase 2. Photo or video of the damaged accessory
3. The serial number of the machine on the back of the product Once we receive this information, we will contact you as soon as possible and take appropriate measures to solve the problem.

In order to deal with the related problems better and faster, please contact our customer support team as soon as possible and provide the related information:
1. Order number or proof of purchase
2. Photo of the missing accessory or the name of the accessory
3. Your shipping information Once we receive this information, we will contact you as soon as possible to confirm the situation with you. If we confirm the situation is true, we will arrange the replacement for you as soon as possible.

In some rare cases, product accessories may be mis-matched due to human error or mistakes in the factory packaging process. Please be assured that we will take immediate steps to resolve this issue and ensure that a similar situation does not occur again. If this happens to you, please contact our customer support team as soon as possible with the relevant information:
1. Order number or proof of purchase 2. A photo of the wrong accessory
3. Your receipt information Once we receive this information, we will contact you as soon as possible to confirm the situation with you.

 If we confirm that the situation is true, we will arrange for you to resend the correct accessory as soon as possible.

Due to certain factors, such as a large increase in transportation volume, customs inspection, etc., there may be some delay in logistics updates. We take your order very seriously and will strengthen communication with our logistics partners to update the logistics track for you as soon as possible.

In case of confirmed lost shipment, we will prioritize to send you a new machine as a replacement. In order to deal with the related problems better and faster, please contact our customer support team as soon as possible and provide the related information:
1. Order number: Please provide your order number so that we can verify your purchase information.
2. Receiving information: Please provide your detailed receiving address and contact phone number to ensure that the replacement machine is sent out accurately.

Upon receipt of the information you provide, we will process your request as soon as possible and do our best to ensure that your problem is properly resolved.

In order to deal with the related problems better and faster, please contact our customer support team as soon as possible and provide the related information:
1. Order number or proof of purchase 2. Picture or video of the product you received.
Once we receive this information, we will contact you as soon as possible to confirm the situation with you. If the situation is confirmed to be true, we will arrange a resend or refund for you as soon as possible.

During the sales process of our products, we do conduct various promotional activities to provide more benefits and value to our valued customers. These promotions are usually adjusted according to market demand and competitive environment.

We are willing to refund the difference in price for customers who have purchased for less than a month, so if this happens to you, please also contact our customer support team.

The bottom of our refrigerator is made of a thickened steel plate material, which is designed to provide better stability and durability. However, during handling, due to the weight of the refrigerator and the hardness of the bottom material, care does need to be taken to handle it carefully to prevent scratching the floor. In order to avoid the problem of scratching the floor, please follow the advice below:

1. Before moving the refrigerator, make sure the floor surface is clean and flat. Remove objects that may cause friction or scratching, such as sand or small particles.

2. When moving the refrigerator, you can reduce the risk of scratching the floor by using suitable cushions or soft materials to place on the bottom of the refrigerator to minimize direct contact with the floor.

3. If possible, seek help from professional movers. They usually have the experienced skills and tools to move heavy appliances safely. Please note that although the bottom of our refrigerators are made of thickened steel plate material, there is still a risk that the floor may be scratched under certain circumstances.

We recommend that you take extra care during handling and take the necessary precautions to ensure that neither your floor nor your refrigerator is damaged.

In order to deal with the related problems better and faster, please contact our customer support team as soon as possible and provide the related information:
1. Order number
2. Reason for return After receiving the above information, we will contact you as soon as possible and provide a solution.

The model and serial numbers are located on a sticker that you can find on the back of the refrigerator.

A plastic bag containing the energy guide, warranty certificate and user manual is included inside the appliance. Before calling for service, check that the appliance is installed and used correctly according to the user manual.