privacy policy

HCK is committed to providing a safe shopping environment for visitors to our website. This Privacy Policy governs how HCK collects, uses, maintains and discloses information from users (each, a "User") of the website store.hck-cool.com (hereinafter, the "Website"). This Privacy Policy applies to the Website and all products and services offered by HCK.

HCK reserves the right to change this Privacy Policy from time to time. We will notify you of any changes to the Privacy Policy by posting the updated version on our website store.hck-cool.com . By using the Services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Services.

Types of information we collect

PERSONAL DATA

The information you provide to us directly
You may provide us with your personal information in a variety of situations, such as when you create an HCK account, contact us, sign up to receive communications from us, purchase a product or service, submit your product registration, make a customer service request, enter a sweepstakes or contest, provide us with feedback or submit survey responses, or otherwise use the Services. The personal information you provide to us includes:

  • Contact information, such as your name, email address, mailing address, social media information, phone number, etc.
  • Billing and payment information, such as your credit card number and billing address
  • HCK account information, including your username, account number and password
  • product and ownership information and purchase history
  • preferences, such as wish lists, order history and marketing preferences
  • feedback on our products and services
  • Other information you would like to share with us

We may also give you the opportunity to provide us with other people's personal information, such as email addresses, so that we can send them invitations to use the Services (for example, to connect them to your smart device).

Our Services may collect images, videos, audio, or other content. For example, a smart device may capture images of your product, you might provide us with photos of suspected product problems so we can help you resolve them. We may also collect information from you to improve our products and services.

usage information
In addition to the personal information we receive from you, we may collect additional information from users through the following technologies:

  • Cookies: "Cookies" are small pieces of information that the Website stores on your computer's hard drive. Cookies store information about your activities on the Website in order to make your visits to the Website more enjoyable and valuable to you by providing a personalized experience and recognizing your preferences. If you have disabled cookies in your browser, some functionality of the Website may be lost. Certain services offered by HCK require that cookies are enabled in your browser and cannot be used if cookies are disabled.
  • Flash cookies (also called "local shared objects" or "LSOs"): Flash cookies are similar files to cookies, but they can store more complex data. Flash cookies are used to store settings, preferences and usage information, particularly for videos, interactive games and other similar services.
  • Web beacons or clear pixels: Web beacons are small graphic images on a web page or in an email that can be used for purposes such as recording the pages and ads you select or tracking the performance of email marketing campaigns.
  • Web Server Logs: Web server logs are logs of activity created by the computer that delivers the web pages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to go to a web page. The web server log may also record information about your browser, such as your IP address and the cookies set on your browser by the server.
  • Social Networking: When you log into your account using a login service (e.g. Facebook Connect), you give HCK permission to access certain information about you from that social networking site, such as your Facebook user ID, user profile, friends list, and profile picture.

combining information
Please note that any information we collect about you may be combined to personalize our communications with you, provide online advertising based on your interests, and develop content and services through the HCK Services. Your explicit consent will be sought where required by law.

How we use information

We may use your personal information to:

  • To identify you and help you use our products, services and website;
  • To provide the services and information you request regarding HCK and its products;
  • To manage the services we offer;
  • To better understand your needs in order to provide you with personalized information, including personalized messages about special offers and invitations from HCK and its partners;
  • To process your application when you apply for a job;
  • To research and develop our services;
  • To maintain and develop our business systems and infrastructure, including testing and upgrading those systems;
  • If you have consented to direct marketing, HCK may use your personal information to recommend other products and services that may be of interest to you. You may also receive marketing communications from third parties, such as our contractors, agents, partners and suppliers. You may be contacted by telephone, email, SMS, post, social media and other digital channels if you have provided us with this information and consented to direct marketing. You can tell us at any time that you no longer wish to receive marketing communications by replying to the relevant communication or by contacting us at the address below.

data security

We are committed to maintaining the security of the information you provide to us. We use appropriate organizational, technical and administrative measures to protect the personal information we store. We also strive to use third party service providers who are able to protect the information they store or process for us. Unfortunately, no data transmission over the Internet or any storage system can be 100% secure. If you have any security concerns (for example, if you feel that the security of an account you use has been compromised), please notify us immediately using the contact information provided below.

access

If you choose to provide us with contact information, you may have the opportunity to update that information on an HCK Service. If that information is related to a registration with HCK, you may edit it in your account information. You may also update or change your information by contacting us. If you ask us to close your account or delete your information, we will deactivate your account within a reasonable period of time. Please note that we need to retain some information about you to comply with our legal and security obligations. For example, some of your information will remain in backup storage even if you ask us to delete it. In some cases, you may have the right to access the information we hold about you or to object to our processing under local law.

third-party services

Our Services may contain links to websites operated by other companies. Because HCK has no control over the privacy practices or content of these linked sites, we encourage you to carefully review the privacy policy of each website you visit. This Privacy Policy does not apply to, and we are not responsible for, the privacy practices of other parties.

contact

Please direct any questions or comments regarding the Site, these Terms, or products purchased through the Site to: customercare @hck -cool .com .