Frequently Asked Questions (FAQs)

  1. Where are HCK products manufactured?
    HCK products are proudly made in China. HCK is headquartered in the USA, focusing on the US market.

  2. How does my warranty work?
    Register on our website and fill in the required information. The warranty starts from the relative purchase date you indicate when registering on our website and is valid for one year.

  3. What happens if a part is missing from my new device?
    Please send an email to customercare @hck -cool .com or call our customer service.

  4. How can I purchase accessories for my device?
    Please email customercare @hck -cool .com or contact our service team and they will tell you how to purchase the accessories you want. Please note that not all accessories are currently available.

  5. How can I check the status of an order I placed?
    Simply log in to your customer account (top right) to check the status of open or shipped orders. If there are any irregularities that you should know about, we will send you an email immediately.

  6. What happens if I need to change or cancel my order?
    As long as the order has not left the warehouse, we will do everything we can to help you. Contact customer service by email, chat (bottom right) or phone to make a change or cancellation.

  7. Are the products quiet?
    Both HCK products are extremely quiet, typically operating at less than 39 dB. You can place them in your office, living room or dorm room without anyone being able to hear them.

  8. What are the dimensions of the drawers of the outdoor refrigerator and how high can a bottle be in them?

    • The internal dimensions of the top drawer: 48 x 43 x 25 cm (WxDxH)/18.90 x 16.93 x 9.84inch (WxDxH); You can store one stack of 750ml wine bottles or two stacks of 330ml cola cans.
    • The internal dimensions of the front part of the bottom drawer: 48 x 31.3 x 14.1 cm (WxDxH)/18.90 x 12.32 x 5.55inch (WxDxH); You can store one stack of 750ml wine bottles or two stacks of 330ml cola cans.
    • The internal dimensions of the rear part of the bottom drawer: 48 x 11.7 x 29 cm (WxDxH)/18.90 x 4.61 x 11.41inch (WxDxH); You can store a stack of 330ml Coke cans.

    It holds up to 152 cans of 355 ml each.